You can get it from Settings → System → About. Use your Roku email address, and include your Roku device serial number in the message. If you followed all the steps listed in this guide but you still can’t add any channels, contact Roku support. You can simply press the Reset button located on the back of your device to reset it.
On your remote control, press the following buttons:.Reset your Roku deviceīy performing a factory reset on your Roku device, you will remove all your settings and preferences, and unlink your Roku device from your Roku account. You can then link your Roku TV to your new account and try adding new channels again. If your current user profile got corrupted, try creating a new account. Other users managed to fix this problem by creating a new account. Restart your device and check if that resolves your problem.
Select the channels you haven’t used for a while and hit the Remove channel button. If you’ve got a long list of channels saved on your account, go to your Roku Home screen and try removing any unused channels. Sign back in and check if the issue is gone.Reinstall the app or channel you just deleted from the Roku Channel Store.Remove the problematic app or channel (press the asterisk button on your remote and select the Remove channel option).Select the app or channel that’s been giving you headaches.These problematic apps or channels might be preventing you from adding new channels. If you noticed certain apps or channels are not working as they should, clear the cache. They may sometimes prevent you from adding new channels to your list. Clear the cacheĪs you continue to use Roku, temporary files get stored on your devices as cache files and cookies. As a result, certain features may become unavailable.ĭisable your VPN, refresh your current location by reselecting your location and try again. If you’re using a VPN, Roku flags that as an attempt to get around geo restrictions. Keep in mind that VPNs may sometimes slow down your connection which leads to buffering issues. Many users who want to bypass geo-restrictions, use a VPN tool to hide their real IP address. If the channel providers do not offer access to their channels in the region you’re currently located, try reaching out to them to inquire further about the channel availability in your area. Channels such as YouTube and Netflix are available worldwide, but others may not be available in your region. It could be that the channel you’re trying to add is geo-restricted.
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