Improve design of algorithms that currently circulate and amplify harmful content, extremism and hate.īe transparent with regard to content moderation, community guidelines and terms of service policy implementation, and algorithm designs. Social media platforms should be safe for everyone, in all of who they are.Ī few of our most important 2022 recommendations across platforms include:
These problems are even more exacerbated for folks who are members of multiple communities (BIPOC, women, immigrants, people with disabilities, people of historically marginalized faiths, etc.). Problems identified in the Scorecard, and in the SMSI report in general, include: inadequate content moderation and enforcement (including issues with both anti-LGBTQ hateful content and over-moderation/censorship of LGBTQ users) harmful and polarizing algorithms and an overall lack of transparency and accountability across the industry, among many other issues - all of which disproportionately impact LGBTQ users and other marginalized communities who are uniquely vulnerable to hate, harassment, and discrimination. A full Research Guidance document is included as an additional component of the Scorecard.
Created in partnership with Goodwin Simon Strategic Research and the noted Big Tech accountability watchdog group, Ranking Digital Rights, the Scorecard offers an evaluation of LGBTQ safety, privacy, and expression on five major platforms (Facebook, Instagram, Twitter, TikTok, and YouTube) based on 12 LGBTQ-specific indicators.
The centerpiece of this second edition of the SMSI is our Platform Scorecard. The goal of the GLAAD Social Media Safety Index (SMSI) report, and our Social Media Safety program as a whole, is to push the major social media platforms to be accountable and transparent - specifically to the LGBTQ users they serve, but also to society as a whole.
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